BOSTON, Oct. 4, 2011 /PRNewswire via COMTEX/ — With the announcement of Apple’s iPhone expected this afternoon, Gazelle, the nation’s leading reCommerce(TM) service, is rolling out the red carpet for iPhone owners with enhancements designed to help customers get paid easy and fast. The changes include updates throughout the customer experience, including online user experience, processing, and customer support.
Simplified online experience: Most 1-3 year old cell phones have light to moderate wear and tear. With this in mind, Gazelle radically simplified its item condition scale and offer calculation experience to make it easier for customers to accurately describe their phone and therefore receive our best offer. The new conditions allow customers to choose from “flawless,” “good,” or “broken.” Gazelle expects 90% of traded in phones to be in good condition.
Dedicated support: All customers who trade in an iPhone will gain access to a dedicated customer support team who will be standing by to proactively solve problems and answer any questions.